1. Use of the Website
By accessing and using this website, you agree to use it only for lawful purposes and in a way that does not infringe the rights of others. You must not misuse the website by knowingly introducing harmful material, attempting unauthorized access, or disrupting its functionality.
We reserve the right to restrict or terminate access to any user who violates these terms. The content provided on this website is for general information and personal use only, and you agree not to reproduce, duplicate, or exploit any part of the website without prior written consent.
2. Product Information and Pricing
We strive to ensure that all product descriptions, images, and pricing for Kithul treacle, Kithul jaggery, and traditional sweets are accurate and up to date. However, minor variations may occur due to the natural and handmade nature of these products.
Prices are subject to change without prior notice. We reserve the right to correct any errors in product information or pricing at any time, including after an order has been placed. In such cases, customers will be notified and given the option to proceed or cancel the order.
3. Orders and Payments
All orders placed through the website are subject to acceptance and availability. Once an order is confirmed, you will receive a notification via email or message. We reserve the right to cancel or refuse any order due to product unavailability, payment issues, or suspected fraudulent activity.
Payments must be made through the approved methods provided on the website. By submitting your payment information, you confirm that you are authorized to use the selected payment method. Orders will only be processed after successful payment confirmation.
4. Shipping and Delivery
We aim to process and dispatch orders promptly. Delivery times may vary depending on location, availability, and external factors beyond our control. Estimated delivery timelines are provided for guidance only and are not guaranteed.
We are not responsible for delays caused by courier services, natural events, or incorrect shipping information provided by the customer. It is your responsibility to ensure that delivery details are accurate. Additional charges may apply for re-delivery if the initial attempt fails due to incorrect information.
5. Returns and Refunds
Due to the perishable nature of our products, returns are only accepted if items are damaged, defective, or incorrect at the time of delivery. Customers must notify us within a specified time frame (e.g., 24–48 hours) with proof such as images.
Refunds or replacements will be processed after verification of the issue. We reserve the right to decline refund requests that do not meet our return conditions. Approved refunds will be issued using the original payment method within a reasonable processing period.
6. Intellectual Property
All content on this website, including text, images, logos, and product descriptions, is the property of the business and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
You may access and use the content for personal, non-commercial purposes only. Any other use, including modification or commercial exploitation, requires prior written permission. Violations may result in legal action.
7. Limitation of Liability
We are committed to providing high-quality products and services; however, we do not guarantee that the website will always be error-free or uninterrupted. Use of the website and products is at your own risk.
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. This includes, but is not limited to, loss of data, revenue, or business opportunities.
8. Amendments and Termination
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon being posted on the website, and continued use of the site indicates acceptance of those changes.
We may suspend or terminate access to the website or services at our discretion, without notice, if a user is found to be in violation of these terms. Such termination does not affect any rights or obligations that have already arisen.